Ashland Paving Ltd. is committed to the provision of serving customers including people with
disabilities in a manner consistent with the principles of dignity, independence, integration, and
Furthermore, such goods and services will be provided in accordance with the spirit and intent
of all applicable legislation including the Accessibility for Ontarians with Disability Act (AODA).
Ashland Paving Ltd. and its employees (“workers”) will communicate with people with
disabilities in ways that take into account each person’s particular disability.
Service Animals and Support Persons
Unless otherwise prohibited by law, persons with disabilities will be permitted to be
accompanied by a service animal or support person:
- where services are provided at premises owned by Ashland Paving Ltd.; and
- where the public or third parties have normally have access to such premises.
Where a support person accompanying a person with a disability may be required to pay an
admission fee to enter our premises, notice of the amount of this fee will be provided in advance
of their visit.
Ashland Paving Ltd. is committed to serving people with disabilities who use assistive devices.
We will endeavor to become familiar with the various assistive devices used by people with
disabilities and will be flexible in facilitating their use by people with disabilities to access our
Disruption in Service
Ashland Paving Ltd. will post timely public notice of a current or anticipated disruption in any
facilities or services we provide to enable people with disabilities to access our services. This
notice will include information about the reason for the disruption, its anticipated duration, and a
description of alternative facilities or services, if available.
Ashland Paving Ltd. will provide training to:
- All its workers, who could reasonably be expected to interact with the public or third
parties on behalf of Ashland Paving Ltd.
- All those who are involved in the development, approval, monitoring or implementation
of Ashland Paving Ltd.’s customer service policies, practices and procedures about
the provision of services to the public and/or third parties.
This training will be provided within three (3) weeks of when the individual commences
performing duties for Ashland Paving Ltd. Additional training will be provided within four (4)
weeks of any revisions made to this policy and/or related procedures and practices.
Such training will include the following:
- A review of the purposes of the AODA and the requirements of its Customer Service
- How to interact and communicate with persons with various types of disability.
- How to interact with persons with disabilities who use an assistive device or require the
assistance of a guide dog or other service animal or the assistance of a support person.
- How to use equipment or devices available on Ashland Paving Ltd.’s premises or
otherwise provided by Ashland Paving Ltd. that may help with the provision of services
to a person with a disability.
- What to do if a person with a particular type of disability is having difficulty accessing the
services provided Ashland Paving Ltd.
Ashland Paving Ltd. will establish a process for receiving and responding to feedback from
anyone about the manner in which it provides goods or services to persons with disabilities.
Information about this process will be made readily available to the public.
The feedback process will permit persons to provide their feedback in person, by telephone, in
writing, or by delivering an electronic email or otherwise.
The feedback process will specify the actions to be taken by Ashland Paving Ltd. in the event
that a complaint is received. A response will be provided to the person providing the feedback,
or complaint within fourteen (14) working days.
Policy Administrative Controls
Ashland Paving Ltd. is responsible for reviewing this policy every three (3) years and/or
recommended amendments to ensure on-going compliance with regulated accessibility
standards and legislated obligations.
Management personnel will ensure that they and the workers under their supervision are
familiar with this policy.
Monitoring and Contraventions
Management personnel will monitor current practices to ensure compliance. Failure to comply
with this policy may result in disciplinary action, up to and including dismissal.
This policy is subject to amendment and/or revocation at the company’s sole discretion, without
prior notice to workers.
Download Accessibility Policy PDF
(right click, then “Save As”)